Performance Management Getting Started
  • Introduction
  • Establish the Fundamentals
    • Performance Management 101
    • Identify Priorities
    • Set Goals
    • Measure Progress
    • Build Strong Measures
    • Measure the Measurers
  • Gather a Team and Data
    • Align Data to Goals
  • Conduct Relevant Analysis
    • Performance Analytics 101
  • Convene with Purpose
    • Is Stat Right for You?
    • 30 Reasons to Implement a Stat Program in Your City
    • Gotcha vs. No Surprises
    • Prepare for the First Stat Meeting
    • Determine Meeting Structure
    • Preparing for Launch
    • Host a Stat Meeting
    • Stat Seating Chart (Example)
  • Take Action
  • Causes of Inaction
  • People
  • Leadership & Management
  • Resources
  • Laws & Policy
  • Process
  • Insights
  • Conclusion
  • Glossary
  • Appendix A: Communicating Progress
  • Appendix B: Sample Stat Memo
  • Appendix C: Sample Follow-Up Memo
  • Appendix D: Sample Stat Analyst Job Description
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Conclusion

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Last updated 2 years ago

Cities all over the US are actively using data and evidence in decision making, investing in what works, and improving the lives of their residents.

While implementing an effective performance management program takes a concerted effort from cities -- gathering the right team and data, setting up effective strategic frameworks, clearly defining city goals, aligning data to those goals, and finally preparing and hosting Stat meetings -- the results can be astounding.

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