Performance Management Getting Started
  • Introduction
  • Establish the Fundamentals
    • Performance Management 101
    • Identify Priorities
    • Set Goals
    • Measure Progress
    • Build Strong Measures
    • Measure the Measurers
  • Gather a Team and Data
    • Align Data to Goals
  • Conduct Relevant Analysis
    • Performance Analytics 101
  • Convene with Purpose
    • Is Stat Right for You?
    • 30 Reasons to Implement a Stat Program in Your City
    • Gotcha vs. No Surprises
    • Prepare for the First Stat Meeting
    • Determine Meeting Structure
    • Preparing for Launch
    • Host a Stat Meeting
    • Stat Seating Chart (Example)
  • Take Action
  • Causes of Inaction
  • People
  • Leadership & Management
  • Resources
  • Laws & Policy
  • Process
  • Insights
  • Conclusion
  • Glossary
  • Appendix A: Communicating Progress
  • Appendix B: Sample Stat Memo
  • Appendix C: Sample Follow-Up Memo
  • Appendix D: Sample Stat Analyst Job Description
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Establish the Fundamentals

The construction of a sustainable performance management and analytics culture begins with a solid foundation. A solid foundation will enable learning, innovation, and continuous improvement. What are the fundamentals?

  • First, understand what performance management means to you and your organization.

  • Second, get clear about the role of analytics in performance management.

  • Third, articulate what your organization is aiming for.

  • Fourth, set short, intermediate, and long term goals.

  • Fifth, establish a diverse set of key measures to track your progress toward those goals.

A team with strong data management and analytics practices will help generate insights for decision makers. But those decision makers must routinely convene to decide which actions are worth taking. This guide will cover those topics in depth in the following chapters. First, the fundamentals.

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Last updated 2 years ago